Emergency Contacts
| ELECTRICAL | LEVEL ELECTRICAL (02) 6189 2436 COLOCH GROUP 0466 255 352 |
| PLUMBING | JML PLUMBING AND GAS (02) 61934089 LEVEL PLUMBING (02) 6189 2436 |
| AIR CONDITIONING | DAWSON HEATING & COOLING (02) 6297 4109 MINT AIR CONDITIONING & REFRIGERATION 0431 386 499 |
| LOCKSMITH | GOOGONG LOCKSMITHS JASON – 0408 004 916 ACT MOBILE LOCKSMITHS 0411 249 676 |
| GLAZIER | O’BRIEN GLASS 1800 841253 DISCOUNT GLASS (02) 6253 1099 |
| ROOFER | JML ROOFING (02) 6193 4089 RNB SOLUTIONS (02) 6287 1699 – admin@rnbsolutions.com.au |
| OTHER | STATE EMERGENCY SERVICE 132 500 ACTEW GAS LINE 13 19 09 |
Emergencies can occur at any time of day, and we understand this may happen when you are unable to reach us. Please refer to this document for what to do when an emergency occurs.
What Constitutes as Urgent Maintenance?
As per the Standard Residential Tenancy Terms under the Residential Tenancies Act 1997, an Urgent or ‘Emergency’ repair is classified as one or multiple of the following:
- a breakdown or failure of any service on the premises essential for air conditioning or cooling
- a burst water service
- a blocked or broken lavatory system
- a serious roof leak
- a gas leak
- a dangerous electrical fault
- flooding or serious flood damage
- serious storm or fire damage
- a failure of gas, electricity or water supply to the premises
- the failure of a refrigerator supplied with the premises
- a failure or breakdown of any service on the premises essential for hot water, cooking, heating, cooling or laundering
- a fault or damage that causes the residential premises to be unsafe or insecure (m) a fault or damage likely to cause injury to person or property
- a serious fault in any door, staircase, lift or other common area that inhibits or unduly inconveniences the tenant in gaining access to and use of the premises.
If the maintenance required does not fall into any of the above categories this falls under general maintenance and is not classified as urgent, so please, do not call after hours or emergency trades.
What is the process for emergency trades?
During Business Hours (8:30am-5pm Monday-Friday): Please contact your property manager by email or phone. If you are unable to reach them, please contact our office on 02 6182 1802 and they will be able to assist by other getting you in touch with your property manager or another member of the team if they are away or out of the office on an appointment.
After Business Hours or on Weekends: Please refer to the Emergency Trades List for applicable contacts. If you believe the issue can hold off until the morning, please first contact trades for advice as they may be able to provide temporary measures (for example, if one of your toilets is blocked, however there is a second toilet working in the premises, it is best to address the issue once the office is contactable)