Emergency Contacts


ELECTRICALLEVEL ELECTRICAL
(02) 6189 2436

COLOCH GROUP
0466 255 352
PLUMBINGJML PLUMBING AND GAS
(02) 61934089

LEVEL PLUMBING
(02) 6189 2436
AIR CONDITIONINGDAWSON HEATING & COOLING
(02) 6297 4109

MINT AIR CONDITIONING & REFRIGERATION
0431 386 499
LOCKSMITHGOOGONG LOCKSMITHS
JASON – 0408 004 916

ACT MOBILE LOCKSMITHS
0411 249 676
GLAZIERO’BRIEN GLASS
1800 841253

DISCOUNT GLASS
(02) 6253 1099
ROOFERJML ROOFING
(02) 6193 4089

RNB SOLUTIONS
(02) 6287 1699 – admin@rnbsolutions.com.au
OTHERSTATE EMERGENCY SERVICE
132 500

ACTEW GAS LINE
13 19 09


Emergencies can occur at any time of day, and we understand this may happen when you are unable to reach us. Please refer to this document for what to do when an emergency occurs.

What Constitutes as Urgent Maintenance?

As per the Standard Residential Tenancy Terms under the Residential Tenancies Act 1997, an Urgent or ‘Emergency’ repair is classified as one or multiple of the following:

  1. a breakdown or failure of any service on the premises essential for air conditioning or cooling
  2. a burst water service
  3. a blocked or broken lavatory system
  4. a serious roof leak
  5. a gas leak
  6. a dangerous electrical fault
  7. flooding or serious flood damage
  8. serious storm or fire damage
  9. a failure of gas, electricity or water supply to the premises
  10. the failure of a refrigerator supplied with the premises
  11. a failure or breakdown of any service on the premises essential for hot water, cooking, heating, cooling or laundering
  12. a fault or damage that causes the residential premises to be unsafe or insecure (m) a fault or damage likely to cause injury to person or property
  13. a serious fault in any door, staircase, lift or other common area that inhibits or unduly inconveniences the tenant in gaining access to and use of the premises.

If the maintenance required does not fall into any of the above categories this falls under general maintenance and is not classified as urgent, so please, do not call after hours or emergency trades.

What is the process for emergency trades?

During Business Hours (8:30am-5pm Monday-Friday): Please contact your property manager by email or phone. If you are unable to reach them, please contact our office on 02 6182 1802 and they will be able to assist by other getting you in touch with your property manager or another member of the team if they are away or out of the office on an appointment.

After Business Hours or on Weekends: Please refer to the Emergency Trades List for applicable contacts. If you believe the issue can hold off until the morning, please first contact trades for advice as they may be able to provide temporary measures (for example, if one of your toilets is blocked, however there is a second toilet working in the premises, it is best to address the issue once the office is contactable)